At Wattkraft, we are proud to be the first and only partner in Europe to achieve RCSP status under the Huawei Certification Program. This program aims to build a more open and harmonious ecosphere, strengthen partnership and achieve positive results in the competitive environment of the future. In this article, we would like to share with you our experience and the path to this important milestone.
Certificates from Huawei: How we achieve RCSP status at Wattkraft
At Wattkraft, we are proud to be a Huawei Regional Certified Service Partner (RCSP). This status is a testament to our commitment and expertise in service delivery. In order to obtain and maintain this status, we must hold a number of certificates that confirm our skills and knowledge. These certificates are at different levels of difficulty (Associate, Professional, Expert).
Our approach
Among other things, our service team takes the exams to obtain Field Smart PV certificates in the areas of Residential, C&I and Utility. In addition, we also acquire certificates in the areas of Pre-Sales, Sales and Marketing. Which certificates are required for a certain status is defined directly by Huawei as a requirement.
After we have decided on a certificate, we are given access to extensive learning materials. These materials offer comprehensive preparation and help us to deepen and internalize the content. We also have the opportunity to take a test exam in order to optimally prepare for the examination.
The exams themselves are demanding and require a deep understanding of the respective subject areas. Our Huawei Channel Service Manager supports us by setting up the access points and carrying out the ID check during the exam. This ensures that everything is done fairly and properly. You only receive the certificate if you pass the exam.
More than just exams
In addition to the certificates alone, there are other important criteria that must be met in order to obtain RCSP status and the associated benefits. These include proof of the number of service tickets and calls that we handle as an entire Wattkraft team. Our efficient and fast processing of these requests is an essential part of our service quality and demonstrates our commitment to our customers.
Equally important are the numerous training sessions, roadshows and webinars that we hold on a regular basis. These training sessions not only serve to educate our employees, but also to share knowledge and best practices within our team. In this way, we ensure that we are always at the cutting edge of technology and can offer our customers the best possible service.
A look back: The awarding of CSP status in 2019
A special milestone in our collaboration with Huawei was the awarding of CSP status in 2019. This award was a significant moment for Wattkraft and a testament to the hard work and dedication of our entire team.
Wattkraft was also recognized as Huawei’s first CSP partner in Europe at the time. The vision of the Certified Service Partner program is to further revitalize the partnership and enhance partner benefits while providing better services to customers.
The importance of the certificates for Wattkraft
For us at Wattkraft, the Huawei certificates are not only proof of our skills and knowledge, but also an integral part of our commitment to service excellence. They enable us to provide our customers with the best possible service and at the same time strengthen our cooperation with Huawei.
At this point, special thanks go to our Technical Director Claus Schroth and our employees in Germany, Italy, Benelux and Spain. Without their help and commitment, this would not have been possible.
- Team Germany: Michael Henneberger, Markus Ruf, Georg Schwarzer, Claus Schroth and Paul Teschler
- Team Italy: Giovanbattista Napolitano, Mario Romano and Oscar Orisio
- Team Benelux: Nick de Ruyter and Wesley Borghuis
- Team Spain: Jesús Heras, Alejandro Velazqu
By acquiring these certificates, we can maintain and expand our RCSP status. This sustainably strengthens our reputation and our position as Huawei’s largest VAP partner in Europe.
Future prospects
At Wattkraft, we continue to strive to expand our skills and knowledge by acquiring Huawei certificates. These certificates are not only proof of our expertise, but also an integral part of our commitment to service excellence. We are proud to work with Huawei and look forward to defending and building on our RCSP status in the years to come.
Our continuous participation in training and hosting of roadshows and webinars ensures that we are always at the cutting edge of technology and can provide the best possible service to our customers. We remain vigilant and ready to face the challenges of the future and continue to act as a reliable partner for our customers and Huawei.
Conclusion
The Huawei certificates and RCSP status are of great importance to Wattkraft. They are a sign of our competence and commitment and enable us to offer our customers the best possible service. By continuously acquiring these certificates and participating in training and courses, we ensure that we are always at the cutting edge of technology and maintain our status as a leading service provider.
We are proud of our achievements and look forward to continuing our success together with Huawei and our customers in the future.
